1. Introduction
Welcome to the 18JLL Privacy Policy. At 18JLL, we are committed to protecting the personal information of everyone who registers, plays, or interacts with our online gaming platform. This Policy applies to all users located in the Philippines and describes how we collect, use, store, share, and protect your data.
By creating an account or continuing to use the 18JLL platform, you confirm that you have read and understood this Privacy Policy. If you have concerns about any part of it, please contact our support team before continuing to use the service.
This Policy should be read together with our Terms & Conditions and Responsible Gaming guidelines, which form part of the agreement between you and 18JLL.
2. What Personal Data We Collect
We collect only the information we genuinely need to operate the platform, verify your identity, process transactions, and keep your account secure. This includes:
- Registration data: Full name, date of birth, email address, mobile number, and chosen username.
- Identity verification documents: Government-issued ID, proof of address, or selfie photo — required as part of our KYC process.
- Financial data: GCash or Maya account references, Philippine bank transfer details, and transaction history. We do not store full card numbers or crypto wallet details.
- Device and usage data: IP address, browser type, operating system, pages visited, session duration, and clickstream data collected automatically when you use the site or app.
- Communications: Support chat logs, emails, and feedback you send to us.
3. How We Use Your Data
Your data is used for purposes that are directly tied to running the platform and providing you with a safe, personalised gaming experience:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Government ID, selfie, proof of address |
| Processing deposits and withdrawals | Payment method details, transaction records |
| Fraud prevention and security monitoring | IP address, device data, login history |
| Customer support | Account details, chat and email history |
| Platform improvement and analytics | Usage data, session information, preferences |
| Sending account and promotional notifications | Email address, mobile number |
We do not use your data for any purpose that is incompatible with those listed above. If we ever need to use it differently, we will inform you and, where required, seek your consent first.
4. When We Share Your Data
18JLL does not sell or rent your personal data. We share it only in specific circumstances and only with trusted parties who are bound by confidentiality obligations:
- Payment processors: To facilitate PHP deposits and withdrawals through local e-wallets and Philippine banking channels.
- Identity verification providers: Third-party services that assist with document checks and KYC compliance.
- Platform technology providers: Hosting, analytics, and security vendors who support the operation of 18JLL under strict data processing agreements.
- Law enforcement or regulatory authorities: When required by law, court order, or where there is a reasonable belief of fraud, money laundering, or other illegal activity.
We will never share your data with advertising networks, data brokers, or unrelated third parties for commercial gain.
5. Data Retention
We keep your personal data for as long as your account remains active and for a reasonable period after closure, as required to meet our legal and compliance obligations. Identity verification documents are retained in line with applicable record-keeping standards. When data is no longer required, it is securely deleted or anonymised.
If you request account closure, we will remove your directly identifiable information from active systems within a reasonable timeframe, subject to any retention obligations that apply to financial and compliance records.
6. How We Protect Your Data
Security is built into how 18JLL handles data at every level. Our technical and organisational measures include:
- SSL/TLS encryption on all connections between your device and our platform.
- Encrypted storage for sensitive account and financial data.
- OTP (one-time password) and two-factor authentication options for account access.
- Role-based access controls that limit which staff can view sensitive data.
- Regular security reviews and monitoring for suspicious activity.
While we take these measures seriously, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 18JLL account and to never share your login credentials with anyone.
7. Cookies and Tracking Technologies
18JLL uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players navigate the platform. The main types we use are:
- Essential cookies: Required for login sessions and core functionality. These cannot be disabled without affecting how the site works.
- Analytics cookies: Help us understand traffic patterns and improve the user experience. Data collected is aggregated and non-identifying.
- Preference cookies: Remember your language, display settings, and other personalisation choices.
You can control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect some features of the platform.
8. Your Privacy Rights
As a user of 18JLL, you have rights over the personal data we hold about you. These include:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to correction: If any of your information is inaccurate or out of date, you can ask us to update it.
- Right to deletion: You can request that we delete your personal data, subject to any legal retention requirements.
- Right to withdraw consent: Where we rely on your consent to process data — such as for marketing communications — you can withdraw it at any time.
- Right to object: You can object to certain types of processing, including direct marketing.
To exercise any of these rights, contact the 18JLL support team. We will respond within a reasonable timeframe and, where required, may ask you to verify your identity before acting on a request.
9. Children and Minors
18JLL is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account, we will close it immediately and delete all associated data. If you believe a minor is using the platform, please contact us right away.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. Continued use of 18JLL after changes are posted means you accept the revised Policy. We recommend checking this page periodically to stay informed.
11. How to Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to the 18JLL support team. You can find our contact details in the footer of this page. We take privacy seriously and will do our best to address your concern quickly.